Information about the Novel Coronavirus (COVID-19)

Including changes to our visitor policy

Rights and Responsibilities

Orchard Hospital is committed to supporting and protecting the fundamental human, civil, constitutional and statutory rights of each individual patient. These rights incorporate the requirements of the Joint Commission on Accreditation of Healthcare Organizations; Title 22; California Code of Regulations, Section 70707; and Medicare Conditions of Participation.

Patient Rights

You have a right to:

  1. Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment for care.
  2. Considerate and respectful care and to be made comfortable. You have the right to respect for your cultural, psychosocial, spiritual, and personal values and beliefs.
  3. Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  4. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationship of other physicians and non-physicians who will see you.
  5. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  6. Receive information about your health status, the course of treatment and prospects for recovery in terms that you can understand.
  7. Make decisions regarding medical care and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuses a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each and the name of the person who will carry out the procedure or treatment.
  8. Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to refuse treatment.
  9. Full consideration of privacy concerning the medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
  10. Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  11. Confidential treatment of all communications and records pertaining to your care and the stay in the hospital. Written permission shall be obtained before the medical records can be made available to anyone not directly concerned with the care.
  12. Reasonable responses to any reasonable requests made for service.
  13. Receive care in a safe setting, free from verbal, physical or mental abuse or harassment and free from corporal punishment. You have the right to access protective services including notifying government agencies of neglect or abuse.
  14. Leave the hospital even against the advice of physicians.
  15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
  16. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting care or treatment. You have the right to refuse to participate in such research projects.
  17. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
  18. Be informed of continuing health care requirements following discharge from the hospital.
  19. Examine and receive an explanation of the bill regardless of the source of payment.
  20. Know which hospital rules and policies apply to your conduct while a patient.
  21. Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.
  22. Designate visitors of your choosing, if you have decision making capacity, whether or not the visitor is related by blood or marriage, unless:
    • No visitors are allowed.
    • The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
    • You have told the health facility staff that you no longer want a particular person to visit.
  23. Have your wishes considered for purposes of determining who may visit if you lack decision-making capacity and to have the method of that consideration disclosed in the hospital on visitation. At a minimum, the hospital shall include any persons living in your household.
  24. This section may not be construed to prohibit a health facility from otherwise establishing reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.

Patient’s Responsibilities

Your responsibilities include:

  1. Providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
  2. Reporting perceived risks in your care and unexpected changes in your condition to your physician.
  3. Reporting whether you clearly comprehend a contemplated course of action and what is expected of you.
  4. Following the treatment plan recommended by your physician. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement your doctor’s orders and enforce the applicable hospital rules and regulations. You should express any concerns you have about your ability to comply with the proposed plan of care or treatment. You are responsible for keeping appointments, and when you are unable to do so for any reason, for notifying your physician or the hospital.
  5. Your actions if you refuse treatment or do not follow your physician’s orders.
  6. Assuring that the financial obligations of your health care are fulfilled as promptly as possible.
  7. Following hospital rules and regulations affecting patient care and conduct.
  8. Being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise and the number of visitors.
  9. Being respectful of the proper of other persons and the hospital.

Orchard Hospital is a SAFE SURRENDER SITE: By state law, an infant up to 72 hours old may be left with a health care profession at Orchard Hospital, legally and anonymously.